| Effective date: 22 November 2020

This privacy policy (‘Privacy Policy’) deals with the protection of your privacy while you use our website (‘the Website’) and which is located at:

The Website is owned and operated by Cybermerc Pty Ltd (ABN 86 611 482 538).

We are committed to the protection of your privacy while you use the Website.

This Privacy Policy only applies to the Website. The Website may contain links to other websites or applications, but if that is the case, the Privacy Policy does not apply to any of those linked websites or applications.

We gather certain information from users of the Website, so this Privacy Policy explains what information we collect, how we use it, and your rights in relation to it.

By continuing to use the Website you acknowledge that you have had the chance to review and consider this Privacy Policy, and you acknowledge that you agree to it. This means that you also consent to the use of your information and the method of disclosure as described in this Privacy Policy. If you do not understand the Privacy Policy or do not agree to it then please do not use the Website.


  1. ‘Company IP’ includes, but is not limited to, the contents, layout, design, colours, appearance, graphics and imagery of the website, Content and Materials as well as all copyrights, trademarks, trade secrets, patents and other intellectual property contained in the Website, Content and Materials.
  2. ‘Content’ means any content, writing, images, audiovisual content or other information published on the Website.
  3. ‘Effective Date’ means the date that this Privacy Policy comes into force.
  4. ‘Goods’ means any or all goods provided by or on the Website.
  5. ‘Items’ means any and all of the Website, Goods, Services, Content and Materials collectively.
  6. ‘Materials’ means any materials, information or documentation that we may provide to you in connection with your use of the Goods or Services or Website including documentation, data, information developed by us or owned by us, and other materials which may assist in your use of the Goods or Services or Website.
  7. ‘Parties’ means both you (the user of the Website) and us (the owner of the Website) collectively.
  8. ‘Personal Information’ means information that we obtain from you in connection with your use of the Website.
  9. ‘Privacy Policy’ means this privacy policy.
  10. ‘Website’ means the website including all pages, all sub pages, all blogs, all forums, all other connected pages and all other connected internet content whatsoever, the home page or main page of which is located at:
  11. ‘Services’ means any or all services provided by or on the Website.
  12. ‘Third Party Links’ means links or references to websites other than the website, to content other than the Content or to materials other than the Materials, none of which are controlled by us.
  13. ‘Us’, ‘we’, ‘our’, ‘the Company’ or ‘the Owner’ refers to Cybermerc Pty Ltd.
  14. ‘Us’, ‘we’, ‘our’, ‘the Company’ or ‘the Owner’ also includes any employees, affiliates, agents or other representatives of Cybermerc Pty Ltd
  15. ‘You’ or ‘your’ refers to the user of the website.
  16. ‘Your Content’ means any Content posted to or added to the website, Content or Materials by you or by somebody authorised by you or doing so on your behalf.


  1. In this Privacy Policy, unless the context otherwise requires, the following rules of interpretation shall apply:
    1. Words referring to one gender include every other gender.
    2. Words referring to a singular number include the plural, and words referring to a plural include the singular.
    3. Words referring to a person or persons include companies, firms, corporations, organisations and vice versa.
    4. Headings and titles are included in this Privacy Policy for convenience only and shall not affect the interpretation of this Privacy Policy.
    5. Each Party must, at its own expense, take all reasonable steps and do all that is reasonably necessary to give full effect to this Privacy Policy and the events contemplated by it.
    6. Any obligation on a Party not to do something includes an obligation not to allow that thing to be done.


  1. When you use the Website, we may collect information from you through automatic tracking systems (such as information about your browsing preferences).
  2. In addition, we may collect information that you volunteer to us (such as information that you provide during a sign up process or at other times while using the Website).
  3. In order to access some specific features of the Website, you are required to provide some Personal Information. we will not collect information that identifies you personally, except when you specifically volunteer that information to us when using specific Website features. These specific Website features might include, but are not limited to:
    1. making purchases;
    2. receiving general emails from us;
    3. commenting on our content such as blogs, articles, photographs or videos, or participating in our forums, bulletin boards, chat rooms or other similar features; and
    4. making enquiries.
  4. In addition to any Personal Information that you are required to provide in order to access these additional Website features, in some cases you may be required to provide more specific information. For example, in order to make purchases, you may need to provide credit card information, billing information and postal addresses.


  1. Cookies are small files stored on your computer or mobile device which collect information about your browsing behaviour. 
  2. The Website does not use cookies.
  3. Cookies do not access information which is stored on your computer.
  4. Most internet browsers accept cookies automatically, although you are able to change your browser settings to control cookies, including whether or not you accept them, and how to remove them. you may also be able to set your browser to advise you if you receive a cookie, or to block or delete cookies. 


  1. Please note that no systems involving the transmission of information via the internet, or the electronic storage of data, are completely secure. However, we take the protection and storage of your Personal Information very seriously. we take all reasonable steps to protect your Personal Information.
  2. We use appropriate physical, digital, managerial and security systems to store your Personal Information and to protect it against unauthorised access, destruction or disclosure. These systems include but are not limited to:
    1. hosting from our own servers to ensure data protection;
    2. ensuring that only specifically authorised staff are able to modify and access the website; and
    3. ??


  1. We may share your Personal Information, including Personal Information that identifies you personally, with any of our parent companies, subsidiary companies, affiliates or other trusted related entities.
  2. However, we only share your Personal Information with a trusted related entity if that entity agrees to our privacy standards as set out in this Privacy Policy.


  1. We do not combine, link or aggregate any of your Personal Information with other Personal Information of yours which we are holding.


  1. We use your Personal Information to help us improve your experience with our Website. we may use your Personal Information for purposes including but not limited to:
    1. order fulfilment;
    2. providing customer service to you; and
    3. product development.


  1. Part or all of our business may be merged, restructured or sold including but not limited to through an ordinary sale of business or of stock, a corporate reorganisation, a change in control, bankruptcy or insolvency proceedings.
  2. In the event that such a merger, restructure or sale occurs as described in the preceding sub-clause hereof, we may transfer your Personal Information, including personally identifiable information, as part of that merger, restructure or sale.


  1. You acknowledge and agree that if you publish or submit Personal Information in publicly accessible sections of the Website (such as forums, bulletin boards, chat rooms, or other similar sections), then you are solely responsible for the release of that Personal Information and we are not liable or responsible in relation to the release of that Personal Information.


  1. If you receive an email from us in relation to the Website and would prefer not to receive such correspondence in the future, you may follow the instructions in the email to opt out of future correspondence. You may also contact us, using the details at the bottom of this Privacy Policy, in order to opt out of future correspondence. We will make all reasonable efforts to promptly comply with your requests. However, you may receive subsequent correspondence from us while your request is being handled.


  1. You have the right to request access to any of your Personal Information which we are holding.
  2. You have the right to request that any of your Personal Information which we are holding be updated or corrected.
  3. In order to request access, an update or a correction to your Personal Information, you may contact us using the details at the end of this Privacy Policy.


  1. By continuing to use the Website, you agree to the terms of this Privacy Policy. you acknowledge, agree and accept that no transmission of information or data via the internet is completely secure. you acknowledge, agree and accept that we do not guarantee or warrant the security of any information that you provide to us, and that you transmit such information at your own risk.


  1. We may make changes to this Privacy Policy at any time in our sole discretion.
  2. If we make changes to this Privacy Policy, unless we obtain your express consent to those changes, then such changes will only apply to any information that we obtain from you after the date that the changes take effect.
  3. If we make changes to this Privacy Policy, your continued use of the Website after the date that the changes take effect confirms that you acknowledge, accept and agree to those changes.


  1. We take customer satisfaction very seriously. If you have a complaint in relation to our handling of your Personal Information, we will endeavour to handle it promptly and fairly. For your information, an overview of our complaints handling procedure is as follows:
    1. Any complaints are forwarded to our complaints officer for review. we aim to review all complaints within 7 days of receiving them (although this cannot be guaranteed). If necessary, the complaints officer may then refer the complaint to another section within our organisation for consideration. If further information is required, we may contact you to request that information. If we accept fault in relation to the complaint then we will propose a resolution (which may or may not be the same as any resolution proposed by you). If we do not accept fault, then we will contact you to advise you of this. we aim to complete this entire process within 21 days, provided that we are provided complete information in the first place (although this cannot be guaranteed). However, if you do not provide complete information then this is likely to delay the handling of your complaint.
    2. If you have a complaint in relation to our handling of your Personal Information, you should use the following procedure to lodge your complaint with us, email us at for any questions.
    3. If you are not satisfied with our response to your complaint, you may refer your complaint to the relevant external dispute resolution organisation in your area.


You can contact us about this Privacy Policy using the following details:

Cybermerc Pty Ltd, Suite 2/31-37 Townshend St, PHILLIP ACT Australia 2606

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